HELPDESK

As Indonesia'a largest gas pipeline operating company, W E are currently seeking for intelligent,

highly motivated and good interpersonal skill individual who is ready to take new challenge for the position of :

Position : HELPDESK (Code: HD)

[Scope of work]

1. Provide 1st line ICT technical support to all TGI staff,
through: direct clarification, phone extension, Helpdesk application
(service desk application through web access), e-mail etc
2. Acted as bridge / front liner to communicate between users & MIS
officers / Managers
3. Log all reported ICT problems & issues from users.
4. Prepare weekly helpdesk report and consolidate validated reports
at month end
5. Deliver monthly report to MIS Manager (report of user complains,
MIS activities ...etc ) , refer to BSC (Balance Score Card) report
6. Monitor progress & keep Track of all open issues and update
appropriate personal accordingly
7. Assist users to get corporate ICT service
8. Willing to go to TGI regional offices / stations located at
Province Jambi , RIAU ,South Sumatera to assist MIS officers / Manager
when required.
9. Assist office-mates / colleagues in MIS and always strive for
harmony in MIS teamwork and uphold team values
10. Assist MIS officers as and when required
11. Ensure users are satisfied with the ICT services given to them
12. Perform general office administrative work including filling,
prepare correspondence, arrange meeting. etc
13. Assist MIS manager with administrative task
14. Control of HO ICT peripherals, responsible for inventory record
and reported the data quarterly to MIS Manager.
15. Ensure that ICT devices & peripheral is clean , tidy , stored at
proper place

[Qualification]

1. Diploma degree on Information Management or equivalent with min
GPA 2.75.
2. 1-2 year experience but fresh graduates are encourage to apply.
3. Fluent in spoken and written English.

Energetic, creative, self-motivated and result-oriented.

Send your application along with CV (state your GPA) and scanned
photograph to hrd@tgi.co.id

(Please write only the position code (HD) on the subject)

Application closed on July 8, 2007. Please note only qualified
candidates will be notified further.